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STRONG AND DEPENDABLE | PART 5

The Monkey-Type Customer

Author Daniyar Yegemberdiyev Avatar
by Daniyar Yegemberdiyev
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The Monkey-Type Customer

In the previous parts of Strong and Dependable, we explored four distinct customer archetypes:

  • The Horse (loyal, dependable buyer)

  • The Lion (confident, dominant customer)

  • The Crocodile (energy-draining, never-satisfied individual)

  • The Sloth (a hesitant buyer who needs time, reassurance, and patience)

This time, we swing to the opposite end of the sales jungle.

Meet the Monkey.

Young brown monkey holding a small green leaf with both hands

They’re quick, reactive, and emotionally charged. Monkeys aren’t here to overthink—they’re here to feel good about their decisions and move fast. That can work in your favor, or leave you confused when they disappear just as quickly as they came.

Let’s unpack the Monkey-type customer and how to win them over before they swing away.

Identifying the Monkey-Type Customer

Monkeys are quick to act and quicker to decide. They don’t waste time overthinking, they feel, they want, they click.

This type of customer often:

• Makes snap decisions based on emotional triggers

• Reacts to limited-time deals or bold visuals

• Abandons cart if they hit too many steps or friction

• Buys first, thinks later

Monkeys are exciting. But if you don’t catch their attention in seconds and close the sale just as fast, they’re gone.

Common Monkey Traits

• Impulse-driven – They act in the moment, without research or comparison.

• Emotionally reactive – Compelling stories, visuals, or urgency drive their action.

• Easily distracted – If something disrupts the flow, they bounce.

• Short buying window – You must hit fast or miss the chance entirely.

How to Handle the Monkey-Type Customer

To sell to a Monkey, design your offer like a well-placed banana: eye-catching, easy to grab, and immediately rewarding.

1. Create Urgency with Scarcity

Use time-sensitive offers:

  • “Only 2 left in stock!”

  • “Sale ends at midnight!”

FOMO (fear of missing out) is your best friend.

2. Make Checkout Frictionless

They won’t wait. Use:

• One-click buying

• Autofill options

• Guest checkout

Remove every possible delay.

3. Use Emotional & Visual Triggers

Focus on benefits they can feel right now:

  • “Look amazing in seconds.”

  • “Instant results — no waiting.”

Pair this with bright images, bold copy, and clear CTAs.

4. Add Smart Upsells

Monkeys love dopamine hits. After they buy:

• Suggest a matching item

• Offer a limited-time add-on

Keep the momentum going.

Real-World Scenarios: Monkey Behavior in Kids

Want to see Monkey behavior in the wild? Visit any supermarket checkout.

There, you’ll find candy, chewing gum, and tiny toys placed perfectly at eye-level for children. Why?

Because kids are classic Monkey-types:

• They spot the shiny Tic Tac or Mars bar

• Their emotion spikes (“I need this!”)

• They grab it and ask their parent right now

They react instantly without assessing. That same principle applies to Monkey customers. Your offer must spark immediate desire and make it easy to say “yes” in the moment.

The Key Takeaway

Monkey-type customers act fast, but they buy even faster when you build emotional momentum, minimize friction, and make the offer pop.

Don’t slow them down with too many facts or steps. Give them a reason to feel good, and the tools to act right away.

Get it right, and you’ll catch them at the perfect moment.

Next up in Part 6: a customer that buys for different reasons entirely, the one who walks in with a specific need and won’t look twice at fluff.

To be continued …

  • What’s your take on this type of customer? Do you agree or see things differently? Let’s chat in the comments.

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